Privacy Policy

This Privacy Policy applies to airconditioningbiggerawaters.com.au (this website), operated by Air Conditioning Biggera Waters. Air Conditioning Biggera Waters is fully licensed, insured and ARC-certified, holding Licence #83326 and ARC Licence #L160535, and provides air conditioning installation, repair, replacement and cleaning services to homes and businesses in Biggera Waters and the surrounding Gold Coast suburbs.

This policy applies to this website only and describes how we collect, use, store, disclose and protect personal information in accordance with the Australian Privacy Act 1988 (Cth) and the 13 Australian Privacy Principles (APPs) set out in that Act. It covers information collected when you browse this website, submit the contact form, or call the phone number listed on this site.

By using this website, you agree to the collection and use of information as described in this policy. If you do not agree with any part of this policy, please do not provide personal information through this website and contact us directly by phone to discuss your options.

Information you give us:

• Name, phone number and email, when you submit the contact form
• Suburb, service requested, urgency and message details from the contact form
• Any other information you provide when you contact us by phone

Information collected automatically:

• Cookies and usage data, including page views, time on page and scroll depth
• Device information, including browser, operating system, IP address and screen resolution
• Approximate location based on IP address

Information from third parties:

• Call metadata when you call the tracking number listed on this site
• Conversion data from Google Ads or other ad platforms if you arrived via a paid ad

• To respond to your contact form submission or phone call
• To book and complete air conditioning work for your property
• To provide workmanship guarantee service or follow-up if you become a customer
• To improve this website and understand which pages help visitors, via Google Analytics
• To attribute marketing channels, via call tracking and Google Tag Manager
• To comply with legal obligations, including tax records and licence reporting

We only share data with the third-party services this website actually uses:

• Cloudflare (place of processing: United States, with global edge presence). Hosts this website and protects it from malicious traffic. See the Cloudflare Privacy Policy{target="_blank" rel="noopener"}.
• Google Analytics 4 and Google Tag Manager (place of processing: United States). Analyse how this website is used. See the Google Privacy Policy{target="_blank" rel="noopener"}.
• Our call tracking provider (place of processing: Australia). Tracks which marketing channel a phone call came from, including call metadata and, if enabled, call recordings.
• Our lead-management system. Receives and stores contact form submissions so we can respond to your enquiry.

We do not sell or on-sell your personal information to third parties. We do not use, and this website does not run, any social media advertising pixel, remarketing tag, heatmap or session-recording tool, or third-party finance or "buy now, pay later" product. If that changes in future, this policy will be updated before any new service goes live.

Some of the third-party services listed above, specifically Cloudflare, Google Analytics 4 and Google Tag Manager, process data on servers located in the United States. By using this website, you consent to your personal information being handled by these overseas service providers for the purposes described in this policy. Our call tracking provider processes data within Australia. We take reasonable steps to ensure any overseas recipient of your data handles it consistently with the Australian Privacy Principles, including relying on the privacy commitments each provider publishes in their own privacy policy.

Cookies are small text files stored on your device by your browser when you visit a website. This website uses cookies for analytics and tag management purposes, primarily through Google Analytics 4 and Google Tag Manager, to understand how visitors use the site, which pages are viewed, and how long visitors stay.

We do not use cookies for advertising retargeting, cross-site tracking, or to build an advertising profile of you beyond standard Google Analytics reporting. You can disable or delete cookies in your browser settings at any time. Most browsers provide instructions for managing, blocking or clearing cookies in their help or settings menu. If you disable cookies, some features of this website, such as accurate analytics reporting, may not work as intended, but you will still be able to browse the site and use the contact form.

• Contact form submissions: retained for 7 years, in line with Australian business record-keeping obligations
• Customer records for booked work: retained for 7 years
• Analytics data: retained per Google Analytics default retention settings, currently 14 months
• Call recordings (if any): retained for 12 months, unless required for an ongoing dispute

Under the Australian Privacy Principles, you have the right to:

• Access: ask what personal data we hold about you, and request a copy of it
• Correction: ask us to correct personal data that is inaccurate, incomplete or out of date
• Deletion: ask us to delete your data, subject to our legal record-keeping requirements (for example, we cannot delete data we are required to retain for tax purposes)
• Complaints: raise a concern with us first by phone, and if we cannot resolve it, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au{target="_blank" rel="noopener"}

We will respond to any request to exercise these rights within a reasonable timeframe, and we will not charge a fee for a straightforward access or correction request.

We take reasonable steps to protect the personal information we hold from misuse, interference, loss, unauthorised access, modification or disclosure. These steps include serving this website over HTTPS encryption, using Cloudflare's secured hosting infrastructure to protect against malicious traffic, and restricting access to our lead-management system and contact form submissions to authorised staff only.

No method of transmission over the internet, or method of electronic storage, is completely secure. While we take reasonable measures to protect your information, we cannot guarantee its absolute security. If you have concerns about submitting personal information through this website, you are welcome to contact us by phone instead.

This website is not directed at children under 16, and we do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has submitted personal information to us, please contact us so we can remove it.

We may update this Privacy Policy from time to time. Changes will be reflected on this page with a new "last updated" date. Your continued use of this website after an update constitutes acceptance of the updated policy.

• Business: Air Conditioning Biggera Waters
• Operating under: a fully licensed, insured and ARC-certified business, Lic #83326, ARC #L160535
• Phone: (07) 5661 9543
• Website: airconditioningbiggerawaters.com.au

For privacy queries, please contact us by phone using the number above.

See also our Terms of Use.